What our Customers say...

Water Damage Testimonials

I have never dealt with a company such as yours. The staff is beyond exceptional. Everyone. To the ladies on the phone, to Brendan Sweeny & Chris Burch, Bob Morgan, and Tucker Poole put up with me on a few occasions. Finally, Danny who delivered my rugs. Each one of you have done more for me than you know. It was all handled immediately, professionally, but most importantly with genuine kindness. Thank you doesn’t seem quite enough. You’re all so appreciated. You each set the standard. It matters!

I was not sure what SERVPRO did as a company but my insurance company recommended "remediation" due to the water damage. I was surprised at what other services they provided such as pulling up drywall/ baseboards and hauling old carpeting. I am very satisfied with the thoroughness.

I wanted to personally send a Thank You letter for the quality services I received during January 2017 for demolition and moisture checks in my home due to a burst pipe

On January 8, 2017, a pipe burst over our kitchen table area.  It affected the main level as well as the basement and below house garage. I immediately called Mutual Assurance and they had SERVPRO on the phone within an hour.

Early the next morning, January 9th, the demo crew came to my house.The ground was covered in ice and snow as it was the one big snowstorm of 2017.  Every crew member introduced himself and had a great work ethic and understanding of what I was going through. I want to make sure they get a shout-out by name: Evan, Aaron and Chase.

The demo went smoothly and they left the area clean. They hand-bagged so much drywall and laminate flooring.  The bags were heavy, but they kept working.  It was very cold and wet as they carried bag after bag to the truck.  All of the men were soaked all the way through.  Before leaving, they set up 14 pieces of drying equipment.

After the first demo, Joey Waters came and did the initial moisture readings.  He was very professional and explained the whole process.  Joey returned for a second visit after Capital Construction did the additional demo.  He was thorough in his readings as it is a priority of SERVPRO to make sure families are safe in their home and mold does not grow.

I wanted to thank SERVPRO for fast, quality service in my time of need.  The service provided and quality of the contractors was great.

So apparently if your bathtub overflows and causes damage to the bathroom or any adjoining rooms it is considered flood damage and not just water damage according to some insurers. Thankfully, SERVPRO of Tri-Cities did not care how my insurance company wanted to classify it. They just wanted to fix it, which is exactly what I wanted. So thank you…again for getting my house repaired after the “bathroom flood” occurred.

We had no idea the extent of damage that had been caused from our busted dishwasher. But after we cleaned up the water, your team was there to get us the help we needed to set our kitchen back the way it was supposed to be. So thankful your team was there!

Taylor [Burke] and his crew were on the scene immediately to remediate the water damage, and Ryan [Bradshaw] and his crew were fantastic. Ryan was hands on and very responsive! Just want to again express my sincere thanks for all the help on restoring our home. Looks terrific!

Everyone who has assisted with our flood damage has been great! Highly recommended.

Thank you again to crew who came to my home and completed the task of returning my basement in order again.  They were very professional, and respectful of my property and to me with my stress level.  They did an excellent job, your company is to be commended for hiring such wonderful and caring individuals.