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Fire & Water - Cleanup & Restoration

Archived Blog Posts

No Job Too Large

9/5/2018 (Permalink)

SERVPRO of Tri-Cities, Plus has just begun a large project right here in our warehouse. A company was carrying 1,200 pallets from overseas into the US when the pallets were exposed to heavy moisture and water. Needless to say, these pallets sitting in moisture for an extended period of time began to produce growth. 

Our team was able to come up with a game plan to handle a job this large. The process consisted of cleaning, remediating and re-wrapping all 1,200 pallets. A 60 x 30 containment area filled with air scrubbers was constructed inside our warehouse to perform the necessary measures to get these pallets cleaned and free of mold. It was important to build a containment area to keep the air scrubbers working efficiently in a confined space.

If you has a small patch of mold in your house or 1,200 pallets covered in mold, choose the professionals at SERVPRO of Tri-Cities, Plus to handle your job the right way.

September is National Preparedness Month

8/31/2018 (Permalink)

September is recognized as National Preparedness Month to remind everyone that “we must all take action, now and throughout the year, for the types of emergencies that could affect us where we live, work, and also where we visit,” (ready.gov).

With the recent flooding in Louisiana in mind, the last thing you want to worry about is how to communicate and what to do during a disaster like this horrific event that killed hundreds and left many families without homes.

What you can do:

  • Make A Family Plan – you may not be together with your family during a disaster.
    • Set up emergency alerts from local officials
    • Discuss family plans for disasters and plan where to go for safety.
    • Collect information on paper including, phone numbers, emails, social media, medical facilities, doctors, service providers, school
    • Decide on safe, familiar places where your family can go for protection and if you have pets think about animal-friendly locations
  • Take Action – ensure you can go for at least 3 days without electricity, water service, access to supermarket, or other local services
    • Prepare a disaster supply kit (water, food, battery-powered radio, flashlight, first aid kit, whistle, local maps)
    • Bookmark weather.gov to stay informed on severe weather
    • Learn about wireless emergency alerts, messages that will be sent to your phone during an emergency

Consider the following disasters that can occur at any time: Learn more about hazards which can affect your community and ways you can take action to prepare.

  • Earthquakes – can occur suddenly and be deadly. Most earthquake-related casualties result from collapsing walls, flying glass, and falling objects.
  • Floods - Flooding is the most common natural disaster in the United States and can happen anywhere.
  • Hurricanes - have the power to cause widespread devastation, and can affect both coastal and inland areas.
  • Tornadoes - are one of nature’s most violent storms, and can cause death, injury, and destruction within seconds.
  • Wildfires - can occur anywhere and can destroy homes, businesses, infrastructure, natural resources, and agriculture.

Got Mold?

8/10/2018 (Permalink)

Let’s face it, mold is everywhere. It can be found indoors and outdoors. It can enter your home or business through windows, vents and HVAC systems. Mold from outdoors can attach to clothing, shoes, pets and can be carried indoors. It grows anywhere, especially where there is moisture. And the worst part is, it can cause a variety of health effects. Children, the elderly, and anyone with respiratory problems are more likely to suffer the effects mold can have.

Mold’s Best Friend:

Water. Any home or business can quickly become infested with mold with the introduction of a water source, like a roof or plumbing leak. Mold can spread throughout a property in as little as 48-72 hours

Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic, float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants and have the potential to cause other health effects. 
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor, and that odor can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

“Mold Removal” vs. Remediation

Because mold is everywhere, removing all mold from your home or business is impossible. A qualified restoration company understand the science behind mold and mold growth and knows how to professionally remediate the problem area. So what do you do when you find mold growth in your home or business?

  • Step 1: Contact SERVPRO of Tri-Cities, Plus 804.458.7290
  • Step 2: Inspection and Mold Damage Assessment
  • Step 3: Mold Containment
  • Step 4: Air Filtration
  • Step 5: Removing Mold and Mold-Infested Materials
  • Step 6: Cleaning Contents and Belongings
  • Step 7: Restoration

Commercial Cleaning Services

7/24/2018 (Permalink)

If you are a business owner, or run a particular business that receives a lot of visitors and foot-traffic, you know how important it is to keep your business looking clean and in good shape. A lot of times, you don't have the time to worry about the common wear and tear that gradually soils your office.

When grime, odor, and moisture challenges go beyond the scope of your regular janitorial staff, you should call SERVPRO of Tri-Cities, Plus for prompt service. Whether it’s removing an odor problem or deep cleaning flooring or carpets, you can rely on us to make your workspace look its very best.

SERVPRO of Tri-Cities, Plus offer cleaning services ranging from cleaning restaurant hoods to removing biohazard contaminants. We have the specialized training and products to get your property back to business. Our cleaning services include the following:

  • Air Ducts and HVAC
  • Biohazard and Sewage
  • trauma and Crime Scene
  • Carpet and Upholstrey
  • Drapes and Blinds
  • Ceilings, Walls, Floors
  • Odor Removal and Deordorization
  • Vandalism

Understanding the Mold Remediation Process

7/24/2018 (Permalink)

At SERVPRO of Tri-Cities, Plus we understand mold. We understand what causes mold, what necessary steps to take, the right equipment to use, and of course, the prevention of future mold growth. 

These steps listed below describe our process and the best practices when it comes to mold remediation.

  1. Contact SERVPRO of Tri-Cities Immediately 804.458.7290

The mold cleanup and restoration process begins when you call us. Our representative will ask a series of questions to help us determine the necessary equipment, resources, and personnel.

  1. Inspection and Mold Damage Assessment

We carefully inspect your property for visible signs of mold. Mold feeds on cellulose and water and can be hidden from plain view. We use various technologies to detect mold and hidden water sources.

  1. Mold Containment

Our professionals use various containment procedures to prevent the spread of mold. We may use advanced containment procedures like negative air chambers to isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process. All fans and heating and cooling systems will be turned off to prevent the spread of mold.

  1. Air Filtration

Our specialized filtration equipment allows our Professionals to capture microscopic mold spores out of the air. We utilize powerful “air scrubbers” and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in process.

  1. Removing Mold and Mold-Infested Materials

The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. We’ll use antifungal and antimicrobial treatments to eliminate mold colonies and to help prevent new colonies from forming. It may be necessary to remove and dispose of mold-infested porous materials, like drywall and carpeting, to remediate heavy mold growth.

  1. Cleaning Contents and Belongings

We clean your furniture, decorative items, curtains, clothing, and other restorable items affected by mold. We use a variety of cleaning techniques to clean and disinfect your belongings. We’re also trained to remove odors and deodorization using fogging equipment.

  1. Restoration

Depending on the level of mold damage, drywall, subfloors, and other building materials may have been removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business. The restoration step gets your home or business back to normal.

ERP for Your Commercial Building

7/24/2018 (Permalink)

The SERVPRO Emergency Ready Profile (ERP) is a free assessment of your commercial facility. It is designed to give you all the information you need in an event of an emergency. Our SERVPRO of Tri-Cities, Plus Marketing Representatives will come to your facility and record the details and information on their iPads such as shut-off valve locations, priority areas and priority contact information. It will also identify the line of command for authorizing work to begin as well as establishing who to call in case of an emergency. Our marketing representative will take pictures of all exits, stairwells, elevators, electrical room, alarm location, water and gas shut off locations and many other detailed information.

The ERP can be accessed through the free mobile app that can be downloaded from the app store. We will also print out a copy of the ERP, if requested, so you always have a hard copy in reach at your office. This service that we provide our clients is has proven to be very help in a fire or water disaster.

Call SERVPRO of Tri-Cities, Plus today to inquire about an Emergency Ready Profile for your facility! This free assessment of your building will help save you time in an event of a disaster and established SERVPRO of Tri-Cities, Plus as your fire and water mitigation and reconstruction provider!

Managing Mold

7/24/2018 (Permalink)

Molds are found in every environment, and mold spores reproduce rapidly when moisture is present. With the introduction to moisture, mold can quickly spread in as little as 48 hours.

SERVPRO of Tri-Cities, Plus professionals handle water damages every day and know prompt action is required to prevent mold growth, if there is an ongoing moisture problem in the building, be alert for:

  • The presence of visible mold
  • Strong, musty odors, which may indicate mold is present
  • Any evidence of past moisture problems that might have caused undetected mold growth
  • Excessive humidity.

These conditions may require the expertise of a qualified Indoor Air Quality/Environmental Professional to inspect the building for mold growth and water damage problems.

SERVPRO of Tri-Cities, Plus cares about proper restoration of your structure and, in most water damage situations, can safely restore your building to preloss condition.

Sewage Cleanup and Restoration

7/11/2018 (Permalink)

Sewage back-ups and toilet overflows are some of the most common issues home and business owners can experience. Water from sewer system backups should be considered very dangerous. The water is grossly unsanitary and may contain bacteria and viruses that could cause serious illness.

Special training and equipment is necessary to safely clean this type of contamination. That’s why it is important to call the professionals who have over 30 years of experience cleaning up these types of issues. SERVPRO of Tri-Cities, Plus understands that there are three major types of contaminated water and the necessary steps to handle each scenario. SERVPRO of Tri-Cities, Plus will inspect that contaminated water to determine the type of water and then plan the appropriate response to safely restore your home or business.

The Three Types of Water

Category 1: Clean Water

  • Water from a clean source like a broken water line
  • If left untreated, can degrade into category 2 or 3

Category 2: Gray Water

  • May contain bacteria and viruses - may include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.
  • Can quickly degrade into category 3 if left untreated.

Category 3: Black Water

  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup

If your home or business experiences a sewage issue, it should be treated as quickly as possible. Call SERVPRO of Tri-Cities, Plus at 804.458.7290 and our professionals will respond 24 hours a day for emergency services.

How to Prevent Water Damage Before the Storm

7/11/2018 (Permalink)

Everyone loves the occasional summer thunderstorm - but it could cause major problems if rain water seeps into your home. One of the most common sources of water damage in a home is from rain water. It can enter through leaks in your roof, seeping in from the foundation, or even flooding into your basement. It is important to take the necessary steps to prevent water damage in your home such as:

Checking for proper drainage:

  • inspect your roof thoroughly for structural damage or holes
  • clear your gutters from leaves and other debris that could block the flow of water from draining into the yard

Install or Check Sump Pumps:

  • sump pump are very effective for keeping rainwater out of your house
  • have a professional check your sump pump to insure it is working properly once a year

Check sealant inside and outside foundation

  • make sure the tar sealant covering the inner and outer sides of the foundation are intact

Inspect the slope of your lawn

  • grading is the slope of your lawn and it should always slope away from your home to redirect the rainwater from flooding around the foundations

When you are dealing with storm, flood, and water damage, immediate action is crucial. You should choose the company with storm damage experience and expertise that has the resources and equipment to handle the job. SERVPRO of Tri-Cities, Plus can respond immediately to storm and flooding conditions.

The Right Equipment for Water Damages

7/11/2018 (Permalink)

SERVPRO of Tri-Cities, Plus understands the utilizing the proper equipment makes a measurable difference in reducing claims loss expense. When it comes to a water damage, time matters. We will answer your call with fast action, exceptional equipment, and trained, uniformed personnel.  The right tools for the job is vital to timely mitigation. Here's how we break it down:


Psychrometry is the study of the air and its properties. The properties of temperature, humidity, vapor pressure and dew point are measured to evaluate air conditions in the structure, enabling a SERVPRO of Tri-Cities, Plus  professional to create the proper atmosphere for more efficient drying.

Detection Equipment

Moisture Sensors - used to detect moisture in carpets, baseboards and walls.

  • Moisture Meters - used to determine the actual moisture content of various materials. The moisture tester provides accurate moisture readings that enable the professional crew member to monitor the drying process.
  • Thermohygrometers - measure both temperature and relative humidity. Capturing these two readings, a professional using a psychrometric chart can calculate specific humidity, dew point and vapor pressure.

The Right Equipment for Fire Damages

7/11/2018 (Permalink)

We believe at SERVPRO of Tri-Cities, Plus that the right tools for the job is vital to timely mitigation and restoration, but perhaps more important, SERVPRO of Tri-Cities, Plus fire damage professionals are thoroughly trained in fire cleanup and restoration. For instance, knowing the different types of smoke and their behavior patterns are vital to proper restoration.

  • Wet Smoke – Plastics and Synthetics; Low heat, smoldering, pungent odor, sticky, smeary.
  • Dry Smoke – Paper and Wood; Fast burning, high temperatures, dry, powdery, nonsmeary residues.
  • Protein – Virtually invisible, discolors paints and varnishes, extreme pungent odor.
  • Fuel Oil Soot – Furnace Puff Backs.
  • Other Types – Tear gas, fingerprint powder and fire extinguisher residue.

Deodorization Equipment

Ultra Low Volume (ULV) Foggers will atomize liquid deodorizing agents, producing a fine mist that easily penetrates sites where odor-causing residues accumulate. The device can also be used to apply fungicides and disinfectants.

Thermal Foggers dispense solvent-based products in large volume, dense fogs suitable for confined areas. The fog consists of tiny particles of deodorant solution that pair with and neutralize odor-causing particles.

Mold Removal vs. Mold Remediation

6/20/2018 (Permalink)

SERVPRO of Tri-Cities Plus has been remediating mold in homes and businesses for over 30 years. Since microscopic mold spores exist naturally almost everywhere, indoors and outdoors, removing all mold from a home or business is impossible. Many restoration businesses advertise “mold removal” and even guarantee to remove all mold. This is a fallacy. We understand mold and mold growth. SERVPRO of Tri-Cities Plus has the training and expertise to remediate the mold in your home or business.

It is important, especially after a water damage, to quickly address any signs of mold in the home or business. If there is moisture present, growth can start in as little as 48 hours. If not addressed in a timely manner, mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants. Mold can also produce a strong, musty odor, and that odor can lead you to possible mold problem areas.

If you discover mold in your home, don’t hesitate to call the professionals who will abide by a remediation process:

  1. Emergency Contact - (804) 458-7290
  2. Inspection and Mold Damage Assessment
  3. Mold Containment
  4. Air Filtration
  5. Removing Mold and Mold-Infested Materials
  6. Cleaning Contents and Belongings

How to Restore your Hopewell Home After a Storm

6/20/2018 (Permalink)

If your home has ever been through a severe storm, then you know that there can be Hopewell storm damages. Even though making sure that you and your loved ones are safe, you should assess the damage as soon as you can. Water damage is a catastrophic result of extreme weather.

Hidden Damage
Many people do not know that water damage can be a threat to their home in many ways. It can be difficult for the homeowner to determine structural damage. It may seem as though it is easy to use towels and fans to dry the floor and steam-clean the floor. However, it is important for you to call SERVPRO to handle water damage. Structural elements in your home are susceptible to mold and rot. Structural damage can also lead to collapse. You will need to stay away from electrically-charged damp areas until a professional inspection has been performed.

Contact The Professionals
You should contact professional remodelers, such as SERVPRO that specialize in Hopewell storm damage. The contractors may help you file a claim with your insurance company. It is important to note that the homeowner's insurance company provides storm damage restoration. If you live in an area that is prone to flooding, then you will need to purchase flood insurance.

The National Flood Insurance Program has stated that a one-inch flood can cause over $11,000 worth of damage to a home that is over 1,000 square feet. If it has been over 30 days since you purchased your policy, then the damages will likely be covered by your insurance company. However, you may have to meet a deductible before your insurance company pays anything.

What Needs To Be Repaired Or Replaced
The extent of the damage is one of the things that determines what needs to be replaced. You may need to replace anything from the kitchen flooring, bathroom cabinets, windows, and doors. Your plumbing and electrical systems may also need to be replaced. Flood water may be harmless, but it can sometimes be contaminated with sewage. Hopewell storm damage should not be taken lightly, and you should contact SERVPRO as soon as possible. This will reduce the chances of bacteria and mold growth.

Locally Owned Company with National Storm Resources

We live and work in this community too; we might even be neighbors. As a locally owned and operated business, SERVPRO of Tri-Cities Plus is close by and ready to respond to your flood or storm damage emergency. We are proud to be an active member of the Petersburg community and want to do our part to make our community the best it can be.

If you have any questions about storm damage in Hopewell, call the local experts at SERVPRO of Tri-Cities Plus at (804) 458-7290.

Ways to Prevent Fire Damage from Ruining Your Prince George Home

6/20/2018 (Permalink)

A fire can devastate an entire building. Residential homes and commercial buildings are always at risk of an accidental fire. Cleaning up afterward is not easy. There could be a good amount of Prince George fire damage and other problems like acrid smells. You should know a few ways to prevent fire damage from ruining your property.

Install and Maintain Smoke Alarms
The first step is to install smoke alarms throughout your home or business. Put them in every key room and hallway. You also want to maintain the smoke alarms. Keep them clean and dusted. Change the batteries every six months even if they still work.

Consider Fire Extinguishers or Sprinklers
You want to have some way to stop a small fire before it grows out of control. Put fire extinguishers in your home. Mount one in the kitchen and have it inspected annually. If you own a business, then have a good sprinkler system installed that covers all important areas. These tools can prevent or minimize Prince George fire damage to your property.

Have an Escape Plan and Practice
Create a detailed escape plan in case there is a fire. You do not want anyone to be injured. The plan should show how to get out of the building and where to meet once outside. It should include a plan to contact everyone if people become separated. Practice the plan at least once a year.

Never Leave Open Flames Unattended
You never want to leave something generating open flames or intense heat unattended. This means ranges, stoves, fireplaces, space heaters, grills, and candles. You want to constantly monitor the flames to make sure they do not grow out of control or spark fires by throwing out embers.

Inspect and Repair Your Appliances
Take a look at all your appliances that use flames or heat on a regular basis. Inspect your water heater, heating system and stove. If there are any problems or if the appliance stops functioning normally, then call in professionals for repairs. This can prevent fires due to appliance malfunctions. Never use a damaged or malfunctioning appliance.

Find a Good Restoration Company
The final step is to find a good restoration company. SERVPRO professionals will remove all the damaged debris, take away any foul odors and restore your property so that it looks like new. Some will even perform contractor work to rebuild parts of the building that were destroyed. Keep the number for SERVPRO in an easily accessible place at all times.

Locally Owned Company with National Resources

As a locally owned and operated business, SERVPRO of Tri-Cities Plus is strategically located to respond quickly to your smoke or fire damage event. When a major fire or disaster event occurs, we can call upon our national network of 1,650 SERVPRO Franchises and special Disaster REcovery Teams if we need additional resources or personnel.

If you have any questions about fire damage in Prince George, call the local experts at SERVPRO of Tri-Cities Plus at (804) 458-7290.

Severe Weather - Tornado Season

6/20/2018 (Permalink)

Luckily, in the Tri-Cities area we do not experience the potential threats that tornadoes can have as often as other parts of the world. These places include the upper Mid-west, the northern and southern plains and the Gulf coast.

Tornado season usually refers to the time of year the U.S. sees the most tornadoes. The peak “tornado season” for the Southern Plains is during May into early June. On the Gulf coast, it is earlier during the spring. In the northern plains and upper Midwest, tornado season is in June or July. But, remember, tornadoes can happen at any time of year. Tornadoes can also happen at any time of day or night, but most tornadoes occur between 4–9 p.m.

However, it is always a good idea to be prepared in case a disaster strikes. About 1,200 tornadoes hit the U.S. yearly. Since official tornado records only date back to 1950, we do not know the actual average number of tornadoes that occur each year. Plus, tornado spotting and reporting methods have changed a lot over the last several decades.

SERVPRO of Tri-Cities Plus will respond 24-hours a day to emergency fire and water services. We are a proud partner with the Red Cross and take part in cleaning up damages after a storm. SERVPRO of Tri-Cities Plus is also an extreme team, meaning we can travel across the country to assist with a storm damage or very large loss. We have the tools and the people who have experience in water, storm, fire damage restoration and we are always here to help.

A list of questions and answers about tornadoes can be found here.

Things to Know about Mold After a Flood

6/14/2018 (Permalink)

Things to Know About Mold After a Flood

After a flood, water damage can begin almost immediately and leave you feeling like you have nowhere to turn. Water damage can be problematic, but many people are finding Tri-Cities mold damage to be even worse. One of the major issues with mold is that it can continue to grow and grow if it's not taken care of in the proper manner. Many people will attempt to do the mold remediaton on their own, but this can be a huge issue if you do not know what you're doing and need help with this type of thing.

When it comes to mold damage, keep in mind that this type of fungus likes to live in moist and humid environments. That it can often find these things in areas that have recently dealt with a flood. If you have had a flood in your home or office building, there may be a chance that you also have mold growth beginning in some area of the home. This is a problem and should be dealt with by SERVPRO professionals so that you know that the mold is being taken care of and that you do not have to deal with the issue by yourself.

When you are dealing with mold damage the first step is to call in the experts of SERVPRO so that they can begin the damage restoration. They will assess the area to see the extent of the mold problem, and this will give them a good idea as to what types of things need to be done to get the issue resolved. When you hire the experts, they will make sure that any and all mold growth is dealt with so that you are simply left with a clean and comfortable home for the whole family.

When dealing with a mold problem, it is vital to realize that it can start as soon as a flood is taken care of. Just because the flood is over does not mean that the damage is done and will not continue. This is why the experts of SERVPRO are so passionate about mold remediation and getting the damage taken care of right away for you. This prevents the issue from getting much worse, and it can be a great option for those who don't have the time or means to deal with it on their own as well.

Locally Owned Company with National Resources

We live and work in this community too; we might even be neighbors. As a locally owned and operated business, SERVPRO of Tri-Cities Plus is close by and ready to help with your mold-damaged property.

If a catastrophic storm or event occurs, we can call upon the resources of a national network of over 1,650 SERVPRO Franchises and special Disaster Recovery Teams strategically located throughout the country to respond to large scale disasters.

If you have any questions about mold damage in Tri-Cities, call the local experts at SERVPRO of Tri-Cities Plus at (804) 458-7290.

Water Damage Restoration Assessments in Petersburg

6/14/2018 (Permalink)

Petersburg Water Damage Assessment

Once a fire or flood has hit your home in Petersburg, attaining professional water damage restoration services is  imperative. Water damage can lead to a plethora of health hazards along with the collateral structural damage to  your property. The water damage restoration company will start the remediation process by performing an in-depth, comprehensive assessment. The importance of this assessment cannot be stressed enough. This damage assessment evaluates the extent of the physical damage and measures the migration of water and moisture. Water damage specialists from SERVPRO will develop cost estimates for the cleanup, water removal, repair and restoration processes. Learn more about water damage assessments and how these professionals can restore your  home by reading the brief outline provided below: 

Water Damage Restoration: The Assessment

One of the primary aspects of the assessment process is measuring the level of structural damage your property in Petersburg has suffered. To make this evaluation, the water damage specialists will look for specific points while assessing the property. Some of those things include: 

• Damaged or bent gutters, ruined or missing shingles, cracked or stained surfaces, and parts of the roof that have collapsed 

• Indications of water leaking through basement windows and wet exterior walls in the house 

• Ruined plants in the back or front yards that have been flooded

• Wet insulation on floors, walls and in ceilings, ruined vents and ducts, and cracked ceilings 

• Rooms that contain cracked or wet floors, walls, or ceilings, destroyed phone jacks and electric outlets, swollen or damaged wood, cracked or broken doors and windows

• Bathrooms marked by damaged bathtubs, slumping or leaky regions of the floor, waterlogged cabinets, and stains on countertops and sinks

• Basements containing cracked or wet foundations and walls, and ruined or discolored air ducts 

Assessing Your Personal Belongings

In addition to completing a thorough assessment, our water damage restoration specialists from SERVPRO will assess your valuable belongings to determine whether they are in need of replacement or repair. In general, the following items will be assessed:

• Upholstered furniture like chairs and couches

• Appliances like dryers, washers, and refrigerators

• Fabrics such as carpets and drapes

• Wooden materials like dressers, cabinets, furniture and door and window casings

• Digital media devices and components such as computers, monitors, printers, DVDs, and CDs 


You want your home to be fully repaired and restored from water damage. Be sure that you attain professional assistance from industry experts who can perform a detail-oriented, comprehensive assessment. Attention to detail and working with your insurance adjuster can save you time, money and a lot of stress. When you start the search, begin and end it with SERVPRO. Our technicians work with remarkable expertise to ensure a thorough, professional assessment of the water damage to your property. Then they move forward with the restoration process.

Locally Owned and Operated

We live and work in Petersburg too; we might even be neighbors. As a locally owned and operated business, SERVPRO of Tri-Cities Plus is close by and ready to respond to your flood or water damage emergency. We are proud to be an active member of the Petersburg community and want to do our part to make our community the best it can be.

When your Petersburg home has water damaged caused by leaks or flooding call us for help.  (804) 458-7290

How to Limit Water Damage in You Hopewell Home

6/14/2018 (Permalink)

SERVPRO Can Rapidly Remove Water from Your Hopewell Home to Limit Water Damage

Although no residential property owner in Hopewell wants to deal with water damage, it is likely that you'll find yourself grappling with the issue at some point. Since this is the case, it's important that you know what to do in the event that your property is subjected to water damage. Here are the steps you should take after the initial water damage:

1. Turn The Water Source Off.

Turning off the source of water is the first step you should take after you learn that your property has been impacted by water damage. In some cases, you can shut off the valve at the plumbing fixture or appliance. If the water damage is significant enough, you may need to shut off the main shut-off valve on the property. All household members should know where to shut off the water source entering the house. Shutting off the source of water because of a burst pipe or appliance failure reduces the amount of water that affects your property. Less water to extract from your property translates into less water damage and fewer costs to you. 

2. Call a Water Damage Restoration Professional.

Your next move should be to call a water damage restoration professional from SERVPRO. These experts will be able to provide you with the thorough, services necessary to get your property back in good condition. We will arrive at your property in Hopewell usually within one hour of your call. An inspection and assessment will set the tone for offering the best plan of action for the water removal. Upon agreement, furniture and other household items in harm’s way will be removed. Water pumps and wet-vacs start the water extraction process. The drying continues with the use of powerful air movers, and various dehumidifiers--both refrigerant and chemical types are available. If there is any significant amount of standing water inside your home, please do not attempt DIY efforts. The standing water wicks rapidly and each minute increases the likelihood of further water damage to your possessions.

When it comes to hiring a professional water restoration company, consider SERVPRO, which offers a highly trained IICRC-certified staff and excellent customer service throughout the entire water damage project. We are pleased to coordinate our efforts with those of your insurance company to ensure a quick and cost-effective solution to your water damaged home in Hopewell. We have the expertise, training, equipment and will to get you home as quick and safe as possible.

Locally Owned Company with National Resources

SERVPRO of Tri-Cities Plus is locally owned and operated—so we are part of this Hopewell community too. Call us. We're faster to any disaster. (804) 458-7290

Water Damage Restoration for Businesses in Petersburg After a Hurricane

6/14/2018 (Permalink)

SERVPRO Offers Commercial Water Damage Restoration to Your Business in Petersburg

Businesses in Petersburg can quickly be affected by water damage caused by hurricanes and tropical storms. Small businesses, many working on small margins, can be devastated by the destruction of inventory. If the doors to the public are closed, then revenue flow is lost along with the inventory. 

Preventative measures for a hurricane or tropical storm are essential to a business in areas that could be affected by water damagecaused by flooding or high winds. Protecting structural property and the business need to be started as soon as a storm is predicted for the area. As a small business owner, possessing a strategy should include physical barriers to keep the water and wind out, backing up data and moving inventory to another location, if possible. Windows and doors outfitted with storm shutters can save time in storm preparation. Plywood sheathing is also a very important line of defense. Outdoor items and displays should be relocated to a safe interior area. Some businesses, if practical, use sand bags to try and keep water from seeping under the door and around the foundation.

In addition to property damage, electrical issues can also occur with a hurricane or tropical storm. If you own a restaurant or a retail food store – refrigerated and frozen foods will spoil quickly. An emergency backup generator, with an adequate fuel supply, can sustain the wholesomeness of the food products and limit or eliminate loss.  Protecting your business and preparing ahead of time will help save essential items and get the business back up and running.

If there is water damage or structural damage caused by a storm or hurricane, you need to call in a commercial water damage restoration company like SERVPRO to quickly assess the damage, formulate an action plan, and begin the operation with rapid water extraction from the property. Our truck-mounted powerful water pumps can remove thousands of gallons of water per day from your place of business. Within several days, with the help of industrial grade wet-vacs, "rovers," air movers (specialized high-velocity fans) and dehumidifiers, the drying process will give way to clean up.

Removal of business equipment, store inventory and damaged drywall, ceiling tiles, and carpeting will be carried out in tandem as the water recedes from the structure. Our IICRC certified crews will salvage where possible, discard the unsalvageable items, and provide you with a concise inventory list of these efforts. SERVPRO will utilize "air scrubbers," and thermal foggers to eliminate odors and mold spores from developing into large mold colonies. You will also receive a final inspection report of services rendered and documented results of moisture levels within your business structure.

SERVPRO realizes the importance of limiting downtime for your business in Petersburg. We are willing to work with your insurance company to expedite the entire recovery process to your satisfaction. Our goal is to get your doors open, and your business up and running "like it never even happened."

Locally Owned Company with National Resources

SERVPRO of Tri-Cities Plus can respond immediately to your commercial water damage emergency regardless of the size or scope of the damage. We are part of a national network of over 1,600 Franchises with special Disaster Recovery Teams placed strategically throughout the country to respond to large scale events and disasters. (804) 458-7290

Things to Know About Petersburg Commercial Fire Damage Restoration

6/14/2018 (Permalink)

Things To Know About Commercial Fire Damage Restoration

It can be difficult for a person who owns their building to deal with Petersburg commercial fire damage. Dealing with the fire that needs to be extinguished is not the problem. The commercial damage that is left behind after the fire has been put out is the problem. Even if a fire is minor, it can still leave behind costly and horrendous damage. That is why it is worthwhile to call SERVPRO if you have Petersburg commercial damage regardless of whether you have a factory, office or another type of commercial building.

People who own a commercial building are often devastated by the damage that a fire leaves behind. For example, the fire itself can cause black soot to build up on the ceiling, wall and anywhere else in the building. The fire can also leave a musty odor. It can also be very dangerous to breathe in this musty odor. Many people are not aware of the fact that a fire can leave behind carbon monoxide. This is a gas that can be dangerous if it is inhaled. Water is often used to put out the fire. A building can suffer water damage in addition to commercial fire damage.

It is obvious that dealing with commercial fire damage can be very difficult. Fortunately, you can get fire damage restoration from a professional company like SERVPRO. One of the many great things about professional companies is that they will work quickly to ensure that the problem is resolved. You will be able to rest assured that the job will be done efficiently and quickly.

The first thing that the professionals will do is assess the damage. After that, they will check the carbon monoxide levels. Once this has been done, they will fix the problem. The first step in restoring your building is to speak with SERVPRO. You will be able to rest assured that future and past damage will be dealt with accordingly.

Petersburg commercial damage restoration may seem costly. However, it is a necessary expense. You will be able to prevent issues from occurring later on down the road if SERVPRO restores your building.

Locally Owned Company with National Resources

As a locally owned and operated business, SERVPRO of Tri-Cities Plus is strategically located to respond quickly to your smoke or fire damage event. When a major fire or disaster event occurs, we can call upon our national network of 1,650 SERVPRO Franchises and special Disaster Recovery Teams if we need additional resources or personnel.

If you have any questions about commercial fire damage in Petersburg, call the local experts at SERVPRO of Tri-Cities Plus at (804) 458-7290.

Soot Damage to Contents

6/14/2018 (Permalink)

Soot from a fire damage can have a big impact on walls, appliances, and furniture.  Be sure to have your belongings cleaned as soon as possible to limit the potential damage soot can leave behind.  SERVPRO of Tri-Cities Plus takes the time and diligence necessary to make sure everything is cleaned properly leaving no residue behind to stain. We understand how important it is to save a customer's personal items and return them back looking better than ever. That's why we invest in the best technology in the restoration industry to do just that! Our new ultrasonic content cleaning system is designed to carefully and thoroughly clean items affected from smoke and soot damage.Everything is transported in carrying baskets to cut back on human errors.

Fire Damage Contractors for Colonial Heights

6/12/2018 (Permalink)

Why Are Fire Damage Contractors Necessary for a Colonial Heights Home Fire?

Fire can cause major devastation to your private home, family, and community in Colonial Heights. Such a disaster might result in not only fire damage to the actual building, but may also wreak havoc on your precious valuables. If a fire should occur in your home, immediate cleanup is one of the most important processes to initiate for the protection of your property and the welfare of your family. Considering the structure will likely suffer from fire, smoke, and water damage from extinguishing the fire, this process can be extremely complicated and requires specialized equipment that is inaccessible to the typical homeowner. Consequently, contacting a fire damage restoration company like SERVPRO immediately after your property has sustained any level of damage due to fire can significantly minimize the damage. The sooner, the better for cleanup and restoration.

A professional fire damage restoration company should be the first professionals you contact after your homeowners or landlord insurance agent. These experts will assess and evaluate the damage, prevent additional secondary destruction, recover your valuables, and determine the necessary steps to restore your property to its former state. 

When determining whether to hire a fire damage contractor, the following considerations may be helpful:

Does Your Insurance Cover Fire Damage Restoration?

Upon contact with your insurance agent directly after the occurrence of a fire, immediately inquire whether or not you have coverage for damages. With proper coverage, you must determine whether or not it is sufficient enough to cover the scope of work that is crucial to the restoration of your property. If your insurance policy does not cover fire damage, you must then decide whether to pay out-of-pocket costs to hire a fire damage restoration company like SERVPRO or attempt to clean up the damages yourself. Bear in mind that fire damage cleanup can be a difficult and arduous task. SERVPRO utilizes specialized equipment and has broad experience in dealing with smoke and fire issues.

A Professional Fire Damage Contractor Makes a Difference: 

Initially, fire cleanup may appear to be a fairly easy endeavor for property owners to take on themselves. Essentially, the process involves extensive effort and professional-grade safety equipment to get the work done, without the risk of incurring harm from noxious gasses, residue, hidden broken wood or nails and other harmful elements. A fire damage contractor implements a practice that will set your mind at ease by simplifying the restoration process and providing solutions to your individual needs. Firstly, your property will be comprehensively inspected to determine the extent of the fire damage. Then, the experts can prepare the necessary tools and equipment for tasks such as, drying up the water and cleaning out the smoke and soot. The structural damage will also be investigated to conclude if there are any areas in the building that may be considered hazardous. 

After performing a diagnostic evaluation of your property, a fire damage company like SERVPRO will gather the necessary sanitizing equipment to begin cleansing the heat, smoke, and water damage from the structure. Once your property has been cleared, the trained experts can then address any major renovations or repairs that may be necessary.

Urgent response minimizes repairs and costs to a homeowner in Colonial Heights.  It is always a good decision to call a fire damage restoration company like SERVPRO, with vast experience and "fire" power, to restore a home to its previous condition.

Locally Owned, with National Resources

SERVPRO of Tri-Cities Plus is locally owned and operated so we are part of the Colonial Heights community too.

Fires can be devastating so call us for an immediate response to help you.  (804) 458-7290

Ceiling Damage After A Storm

6/12/2018 (Permalink)

This tenant for a property local management company experienced a water damage to his ceiling after a heavy thunderstorm. The rainwater seeped through the roof and into his ceiling, causing the water to come through and out into his apartment. Our SERVPRO of Tri-Cities Plus crew came in to extract the water and demo the ceiling to remediate the damage the water caused.

After our mitigation crews dry out the affected areas using state-of-the-art tools and technology, our reconstruction division will be able to come in a put the ceiling and walls back together again. We are a one-stop shop, making it easier for the customer to deal with one company that can finish every part of the work and finish it quickly and professionally

Post-Construction Cleaning

6/5/2018 (Permalink)

Commercial Post-Construction Cleaning SERVPRO of Tri-Cities, Plus is always here to help with any post-construction cleaning needs.

If your business was just built or went through a renovation, who do you call to cleanup the mess that was left behind? It is so important for a business to open as quickly as possible after a major project or renovation. SERVPRO of Tri-Cities, Plus is always here to help with any cleaning needs.

Along with out restoration and rebuild services, SERVPRO of Tri-Cities, Plus provides customers post-construction cleanup services. Our professional, and highly-trained team will tackle everything and anything that needs addressing.

Cleanup includes:

  • Walls
  • Light fixures/fans
  • All trimmings
  • Floors
  • Ceilings
  • Doors
  • Air Ducts, vents, baseboard heaters
  • Windows
  • Cabinetry
  • Any trash or plastic left behind

IF your property needs a thorough, post-contraction cleaning, call the trusted professionals at SERVPRO of Tri-Cities, Plus at 804-458-7290. We can handle any size, no matter how big or small!

Moisture Control is Key to Mold Control

6/4/2018 (Permalink)

  • Keep humidity levels as low as you can—no higher than 50%--all day long. An air conditioner or dehumidifier will help you keep the level low. Humidity levels change throughout the day as changes occur in the moisture in the air and the air temperature, so check the humidity levels more than once a day.
  • If you see condensation or moisture collecting on windows, walls or pipes ACT QUICKLY to dry the wet surface and reduce the moisture/water source.  Condensation can be a sign of high humidity.
  • Be sure your home has enough ventilation. Use exhaust fans, which vent outside your home in the kitchen and bathroom. Make sure your clothes dryer vents outside your home.
  • Fix any leaks in your home’s roof, walls, or plumbing so mold does not have moisture to grow.
  • Clean up and dry out your home thoroughly and quickly (within 24–48 hours) after flooding.
  • Remove or replace carpets and upholstery that have been soaked and cannot be dried promptly. Consider not using carpet in rooms or areas like bathrooms or basements that may have a lot of moisture.

The Benefits of Hiring a Tri-Cities Professional Water Cleanup Company

6/4/2018 (Permalink)

The benefits of hiring a professional water cleanup company

Does your home have Tri-Cities water damage from a flood or house fire? If so, it is imperative that you contact a professional restoration company immediately. It is likely that you have already experienced thousands of dollars in damage due to this unforeseen disaster. A Tri-Cities restoration company has the professional expertise and equipment you need to mitigate water damage, thereby preventing structural damage and mold and mildew growth to your home. With the assistance of a professional restoration company, you can restore your home to its previously habitable condition and avoid thousands more in financial loss.

Prevent Structural Damage

When water fills your home due to a flood or during the extinguishing of a fire, it does more than just wreak havoc with your furniture and other personal belongings. Water seeps into your home’s wooden structures, causing them to swell or warp. If you do not address this problem immediately, it will eventually compromise the structural integrity of your home. This can result in stairs or roofs that collapse within days or weeks of the disaster. To prevent further structural damage to your home and begin the cleanup process, it is essential that you contact a water damage cleanup professional as soon as possible after a fire or flood. They have the necessary equipment, superior expertise, and trained professionals to respond to your problem immediately. A Tri-Cities professional cleanup company will get the job done quickly and effectively, allowing homeowners to occupy their homes and restore their lives soon after a disaster.

Prevent Mold and Mildew 
In addition to the structural damage a flood or fire can cause, water in your home can cause the growth of mold or mildew often referred to as “secondary water damage.” This can happen as quickly as 24 hours after a disaster occurs, without a homeowner even realizing it. Mold and mildew growth is much more severe than the initial damage caused by the flood or fire because it can result in severe health issues for you and your family if left unchecked. Homeowners in warmer climates, or those who experience disasters during warmer months, are especially susceptible to mold and mildew growth. A warm, moist environment provides the perfect conditions for mold and mildew growth—damage that can be even more onerous and costly than water damage cleanup. Mold and mildew mitigation is a complex process that can take months. And if it’s not properly addressed, it can result in reducing your home’s value. Therefore, it is imperative that homeowners contact a professional restoration company immediately after a flood or fire. 

Although many homeowners are tempted to conduct some cleanup on their own, it is never a wise decision. Not only do you risk causing further damage to your home, you risk jeopardizing your personal safety. A water-damaged home is unsafe for you to enter after a fire or flood, but it is essential that you begin water damage cleanup immediately to prevent secondary water damage and advanced structural damage to your home. The best way to go about this is to contact a professional restoration company to help you in your cleanup efforts. For more information about finding the best restoration company in your area, you should consult with your homeowners’ insurance agent. The agent has experience with local water cleanup companies and can likely recommend companies that may suit a particular homeowner's needs.

Our Water Damage Restoration Process

Every water damage situation is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” water damage emergency.

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration

Fireline Contents Restoration - Our New System

8/2/2017 (Permalink)

SERVPRO of Tri-Cities, Plus has recently adopted the FIRELINE system, which has become the most widely used contents restoration production system in the industry. We are always looking for the best tools in the industry to satisfy our customer’s needs and provide them with the best results possible.


The FIRELINE Contents Restoration cleaning system is designed to thoroughly clean contents affected by sootsmoke damage, and other contaminants. This state-of-the-art, stainless steel construction delivers the ultimate in durability and efficiency, while utilizing the latest advancements in ultrasonic technology. FIRELINE provides consistent, high-quality cleaning results and high-volume production. It also comes equipped with specifically crafted contents baskets to cut down on damages caused by manually handling contents.

The Four Stations

The FIRELINE production system includes APW 4800 Pre-washer, APC 4800 Ultrasonic Cleaners and Oversize RDS 4800 Rinse Detail Station. Each of these units can accommodate three contents baskets simultaneously. The system also includes the TD 8000 High Volume Tunnel Dryer. Designed to keep up with FIRELINE’s high flow production rate, the Tunnel Dryer accommodates up to four contents baskets at a time.

After cleaning the affected contents, each item is carefully wrapped and placed in a specific labeled box to be delivered back to the customer. Trust the experts at SERVPRO of Tri-Cities to professionally clean your contents with precision and care! 

Carpet and Rug Cleaning - New System

8/2/2017 (Permalink)

As you may know, SERVPRO of Tri-Cities is widely known for handling firewater and mold damages professionally and effectively. But, what some people forget is that we offer numerous of other services to home and business owners as well!

Carpet and rug cleaning is a service that we deal with on a day-to-day basis. Even the highest-quality carpet and rugs can show soiling over time. It is important to clean your carpets and rugs regularly, especially ones that have a high traffic rate. As a general rule, you should have your carpets and rugs professionally cleaned every 12 to 18 months. However, children and pets are huge factors that contribute to ware and tare and staining of your carpets and may require a more frequent cleaning. The IICRC (Institute of Inspection Cleaning & Restoration Certification) states that 79% of soil in carpet is dry soil. Vacuuming regularly is key to proper care and maintenance. However, just vacuuming every once in a while is not enough to get a good deep down clean.

We offer a range of specialized cleaning methods such as:

  • Bonnet Cleaning: A less aggressive method for short piled carpets
  • Hot Water Extraction: A deeper cleaning method for all carpet types
  • Deluxe Precondition and Rinse: Helps restore deeply soiled areas
  • Showcase Premier Cleaning: The most thorough cleaning method in the industry
  • Dry Cleaning: when color-fastness is an issue

New System

Because we understand that our customer’s rugs are a very valuable material in their homes and business, SERVPRO of Tri-Cities is excited to announce a brand new rug cleaning system!

This new state-of-the-art rug cleaning system offers our customers the opportunity to drop off their rugs at the SERVPRO of Tri-Cities office location to be professionally cleaned. With this new system it will allow us to expand our already wide customer rug cleaning services to our residential customers with our new drop off rug service. The system comes equipped with a very large rug cleaning machine, which removes over 90% of moisture from rugs of almost any thickness in 3 minutes or less. This allows even heavy and dense textiles such as ninety-line hand-knotted Oriental rugs, to be processed quickly and efficiently. It also provides an electric hoist system that easily hangs the rugs for efficient drying and storage.

SERVPRO of Tri-Cities will put into effect this new system within the next two weeks and will begin accepting drop off rug cleaning services. For more information, please contact our office at 804.458.7290.

Tis The season For Safety

6/13/2017 (Permalink)

The NFPA reports local fire departments respond to an average of 250 Christmas tree related fires each year, with a majority of these fires caused by electrical problems. Make sure to take precautions this year.

  • If you have an artificial tree, be sure it is labeled, certified, or identified by the manufacturer as fire retardent.
  • If you choose a live tree, pick a tree with fresh needles that do not fall off when touched.
  • Make sure the tree is at least three feet away from any heat source, like fireplaces, radiators, candles, heat vents or lights.
  • Make sure the tree has plenty of water everyday.
  • After the holidays, properly dispose of your tree.  Dried-out trees can be a fire hazard and should not be left in home or garage, or placed outside the home.

Prevent Carbon Monoxide Exposure This Upcoming Winter

6/13/2017 (Permalink)

You Can Prevent Carbon Monoxide Exposure

  • Do have your heating system, water heater and any other gas, oil, or coal burning appliances serviced by a qualified technician every year.
  • Do install a battery-operated or battery back-up CO detector in your home and check or replace the battery when you change the time on your clocks each spring and fall. If the detector sounds leave your home immediately and call 911.
  • Do seek prompt medical attention if you suspect CO poisoning and are feeling dizzy, light-headed, or nauseous.
  • Don't use a generator, charcoal grill, camp stove, or other gasoline or charcoal-burning device inside your home, basement, or garage or near a window.
  • Don't run a car or truck inside a garage attached to your house, even if you leave the door open.
  • Don't burn anything in a stove or fireplace that isn't vented.
  • Don't heat your house with a gas oven.

Prepare Your Business for the Upcoming Winter Weather

6/13/2017 (Permalink)

Tips for Preparing your Business for Winter Weather

  • Check your business property for downed tree limbs and branches.  Weather, such as wind, heavy rain, ice and snow, can cause branches to fall, which could cause damage to property and potentially cause personal injuries.
  • Inspect property, especially walkways and parking lots, for proper drainage to alleviate flood hazard potential.
  • Inspect all handrails, stairwells and entryways to address and correct potential slippery or hazardous areas.  Install mats or non-slip surfaces and post caution signs where water could be present.
  • Lay salt down on all walkways to prevent employees from slipping.
  • Clear built up snow on roofs to prevent potential leaks coming through the roof.
  • Ask SERVPRO of Tri-Cities about starting a Disaster Recovery Plan for your business. 


5/26/2017 (Permalink)

Advantages of the SERVPRO Emergency READY Profile:

  • A no-cost assessment of your facility.
  • A concise Profile document that contains only the critical information needed in the event of an emergency.
  • A guide to help get back into your building following a disaster.
  • Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider.
  • Identification of the line command for authorizing work to begin.
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.

Call SERVPRO of Tri-Cities today to inquire about an Emergency Ready Profile for your facility! This free assessment of your building will help save you time in an event of a disaster and established SERVPRO of Tri-Cities as your fire and water mitigation and reconstruction provider!

Hurricane Preparedness Week

5/8/2017 (Permalink)

Hurricane Preparedness Week is May 7 – 13, 2017. This week is your time to prepare for a potential land-falling tropical storm or hurricane. It only takes one storm to change your life and community. Tropical cyclones are among nature’s most powerful and destructive phenomena. If you live in an area prone to tropical cyclones, you need to be prepared. Even areas well away from the coastline can be threatened by dangerous flooding, destructive winds and tornadoes from these storms.

Determine Your Risk

Hurricanes bring many hazards to U.S. coastlines and inland areas, including storm surge along the coast, inland flooding due to heavy rainfall, tornadoes, strong wind, rip currents and large waves.

Develop an Evacuation Plan

Find out today if you liv in a hurricane evacuation zone. Plan where you’ll go and how you would get there. Leave immediately if ordered to evacuate and be sure to plan for your pets.

Assemble Disaster Supplies

Get your supplies before hurricane season begins. Have enough food and water for each person for at least one week. Be sure to fill your prescriptions and have medicine on hand. Radios, batteries and phone chargers are also must haves. Gas up your vehicle and extra cash on hand.

Get Insurance Checkup

Check in with your insurance agent well before hurricane season, remember that flood insurance must be obtained separately. Prepare your home/vehicles according to your policy, and know where your insurance documents are located – take them with you if you evacuate. Visit floodsmart.gov for more information. 

Strengthen Your Home

There is a lot you can do around your home to help protect it from the strong winds that come with hurricanes. Well ahead of the approaching storm, trim trees on your property, shop for approved window coverings, collect loose outdoor items, secure all doors on you property, and find a safe location for your vehicle.

Help Your Neighbor

Many people reply on the assistance of neighbors before and after hurricanes. Help your neighbors collect the supplies they’ll need before the storm. Assist them with evacuation if ordered to do so or check on them after it’s safe for you to head outside.

Complete your Written Plan

Writing down your plan will help you avoid mistakes when faces with an emergency and ensure everyone in your home is prepared for the next storm.

Air Quality in Your Home and Business

5/3/2017 (Permalink)

May 1 – 5 is Air Quality Week! The theme for 2017 is Be Air Aware. This includes topics such as: Wildfires, Asthma and Air Quality, Air Quality Trends, Air Quality Around the World, and Citizen Science.

Why is it important to be knowledgeable when it comes to indoor air quality? Indoor air often contains higher concentrations of hazardous pollutants than outdoor air; however, the good news is that everyone can reduce indoor air pollution.

According to the National Safety Council:

Over the years, buildings have been made more airtight to conserve energy. A variety of methods have been employed to keep the hot or cool air from escaping from our homes: installing storm windows and insulation; applying caulk and weatherstripping to seal cracks and other openings; and heating our homes with kerosene, wood, coal, and natural gas. Unfortunately, when we trap in hot or cool air, we also trap in pollutants and sometimes generate more.

On average, people spend about 90 percent of their time indoors. Sixty-five percent of that is spent at home. To make matters worse, those who are most susceptible to indoor air pollution are the ones who are home the most: children, pregnant women, the elderly, and those with chronic illnesses. Children breathe in 50 percent more air per pound of body weight than adults do. EPA studies have found that pollutant levels inside can be two to five times higher than outdoors. After some activities, indoor air pollution levels can be 100 times higher than outdoors.

Children may be more susceptible to environmental exposures than adults and, because of their developing systems, particularly vulnerable to their effects. Asthma is a case in point. About 4.2 million children in the United States, and more than 12.4 million people. A recent study, published in the American Journal of Respiratory and Critical Care Medicine concluded that 65 percent of asthma cases among elementary school-age children could be prevented by controlling exposure to indoor allergens and environmental tobacco smoke (ETS). By controlling biological contaminants (e.g., dust mites and cat allergens), asthma cases could be reduced by 55 to 60 percent.

Therefore, it is crucial to have your HVAC system in your company building and in your home professionally cleaned. This will reduce the circulation of dust, pollen and other contaminants that could affect people who are more susceptible to these effects.

SERVPRO of Tri-Cities is professionally trained to thoroughly clean out air ducts and provide your family or company with clean air.

Esporta Soft Contents Cleaning

4/27/2017 (Permalink)

When you have a water damage in your home, typically the floors, walls and ceilings are affected. Not only does SERVPRO take care of the water damaged structure, but we also clean the affected contents in the home as well. Whether it is clothes, stuffed animals, shoes, purses, etc., SERVPRO carefully packs up the contents and brings them back to our facility to be cleaned.

SERVPRO of Tri-Cities has state-of-the-art Esporta cleaning system on-site that can make water damaged, mold damaged, and even smoke and soot damaged items look like new again. When the SERVPRO of Tri-Cities crew arrives to your home after a damage has occurred, our trained professionals with pack up each affected item and thoroughly clean the contents to be delivered back to the customer. This is so important for customers who have items they would rather try and restore rather than replace.

SERVPRO of Tri-Cities has been fighting fire and water damages for over 30 years and we will continue to make our customers happy by restoring their home as well as their personal contents.

We Cleanup Biohazards

4/19/2017 (Permalink)

Exposure to biological and chemical contaminants can pose serious health consequences. A failure to properly remove such substances can contribute to unhealthy and dangerous environments. SERVPRO of Tri-Cities is trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations.

Equipped with the necessary safety apparatus and cleaning products, we can help transform these unhealthy environments back into clean, safe homes and offices.


Common Biohazard Encounters

Sewage Backups – Sewage backups and dark water intrusions are more than nasty, smelly deposits – these damages also introduce harmful microorganisms into a structure. We remove the sewage, contaminants, and moisture, and help ensure the structure is properly cleaned, disinfected, and deodorized.

Bloodborne Pathogens – We remove and dispose of bodily fluids, tissue and other potentially pathogenic substances resulting from accident, trauma, crime or death. Trained SERVPRO of Tri-Cities Professionals clean, disinfect and deodorize the structure.

Crime Scene Residues – From fingerprint powder and evidence-gathering chemicals to tear gas and pepper spray residues, SERVPRO of Tri-Cities professionals can clean and restore your property and contents.

Arson and Vandalism – From fingerprint powder and evidence-gathering chemicals to tear gas and pepper spray residues, SERVPRO of Tri-Cities professionals can clean and restore your property and contents.

Why Seeking Professional Help After a Fire is the Best Option

3/15/2017 (Permalink)

No one plans for a fire to erupt in their home or business. Unfortunately, fire damage can occur at any time especially during this time of year. Space heaters, fire places, cooking equipment and candles are all perfect examples that could ignite your home into flames. Some people’s first reaction after a fire is to begin cleaning it up themselves. Here’s why you shouldn’t.

Water Damage – When the fire department responds to a fire in a home or business, they spray gallons of water into your property. The water will get everywhere- furniture, electronics, ceilings, clothing, floors, etc. The longer you wait to remove the water, the faster the damage will set in. Don’t try to remove the water yourself. You will waste valuable time that could be sent soaking up that damaging water. Calling SERVPRO of Tri-Cities is the best option to quickly, efficiently and professional remove the water and to begin remediation to your home or business.

Soot Damage/ Smoke Damage – along with the extensive damage a fire can cause, soot and smoke damage is just as tricky. Smoke will get everywhere and travel throughout your home or business. It will affect everything in your home from furniture, clothing, walls, ceilings and floors. Soot will also be left behind staining walls and ceilings. SERVPRO of Tri-Cities has the necessary products to property remove smoke and soot damage, as well as treating the contents affected by the fire.

Effected Contents – In some cases, a homeowner will discard their personal items effected by fire or smoke damage. This is another reason why you should call SERVPRO of Tri-Cities. We can asses and inspect items to determine whether they are salvageable or unsalvageable. Our team will collect every item and thoroughly document each item to keep track and inventory all contents. A lot of times, we can clean and deodorize the effected contents.

Leave it to the professionals who have been restoring fire damages for over 30 years. We have the people, the tools, the equipment and the experience to handle any size disaster. Don’t try to handle it on your own. Time efficiency is key when it comes to a fire in your home or business.

Burn Awareness Week February 5th- 10th 2017

2/9/2017 (Permalink)

Every year, the first full week of February is dedicated to Burn Awareness. According to the American Burn Association, “this is designed to provide an opportunity for burn, fire and life safety educators to unity in sharing a common burn awareness and prevention message in our communities.”


Here are the facts provided by the ABA:

  • Burn injuries continue to be one of the leading causes of accidental death and injury in the United States.
  • Between 2010 and 2014, approximately 486,000 people were seen in Emergency Departments for treatment of non-fatal burn injuries.
  • In 2014 alone, there were 3,275 deaths from fires, which includes 2,795 deaths from residential fires, 345 from vehicle crash fires, and 135 from other sources.
  • One civilian fire death occurs every 2 hours and 41 minutes.
  • The odds of a U.S. resident dying from exposure to fire, flames or smoke are 1 in 1442.
  • The primary causes of injury include fire-flame, scalds, electrical and chemicals.
  • Men are more likely to be burned than women (68% males and 32% females were seen at a burn unit).
  • Most of the injuries occur in the home (73%) followed by work (8%)
  • Tragically, children, the elderly, and the disabled are especially vulnerable to burn injuries, and almost one- third of all burn injuries occur in children under the age of 15.
  • Children under five are 2.4 times as likely as the general population to suffer burn injuries that require emergency medical treatment.
  • Young adults ages 20-29 have a probability of burn injury that is roughly 1.5 times the risk of the general population.
  • Today, 96.8% of those who suffer burn injuries will survive. Unfortunately, many of those survivors will sustain serious scarring, life-long physical disabilities, and adjustment difficulties.

With these facts and statistics, it is easy to see why it is so important for the community to understand the dangers that come from burns. Especially when it comes to fire prevention, it is important to take precaution and the necessary steps to prevent possible disasters and injuries.

If you experience and fire in your home or business, call the trusted professionals who have been fighting fire damage for over 30 years. SERVPRO of Tri-Cities is fast to any size disaster and can handle your fire damage with professionalism and precision.

31st Anniversary!

12/9/2016 (Permalink)

Today marks the 31st anniversary of SERVPRO of Chesterfield!

The growth of our franchise over the years has been phenomenal! What started out in a 10 X 10 room, has grown into a 50,000 square foot warehouse - employing up to 100 fantastic team members.

We couldn't have come this far without the support of our local communities in Richmond, Henrico and Tri-Cities and especially in Chesterfield. Thank you to our customers and clients for choosing Team Bahen to combat your disasters. Whether it's a fire, water, mold damage, or even a simple carpet cleaning, we are always here to help!

SERVPRO of Richmond, Chesterfield, Henrico, & Tri-Cities, Plus is so excited for the future growth of our franchise. Here's to 31 more years!

Continuing Education Course: Deodorization & Biohazard Cleanup

11/16/2016 (Permalink)

Yesterday, SERVPRO of Tri-Cities hosted a free Continuing Education Course for local insurance agents and adjusters. Most insurance professionals are required to earn a certain number of credits each year to uphold their licenses and be educated on certain topics that pertain to their daily experiences.

The agents were educated by a SERVPRO Corporate instructor on two topics including deodorization and biohazard cleanup. SERVPRO representatives brought in equipment that is used during the process of deodorization and cleaning up biohazard situations. Air foggers, cleaning and sanitization liquids, PPE (personal protective equipment), face masks, and other supplies were put on display and demonstrated by the instructor.

The instructor went into detail explaining our services that pertain to biohazard cleanup such as: sewage backup, crime scene residue, suicide/death accidents, homicide cleanup, blood cleanup, animal waste/remains, chemical spills, etc.

It was a very informative day for our local insurance professionals filled with educational facts and interesting discussions.

SERVPRO of Tri-Cities is always happy to provide these courses to our local agents and educate them on the detailed processes SERVPRO takes to handle any type of disaster or accident.

Prepare Your Home for Fall

11/1/2016 (Permalink)

Prepare Your Home for Fall

It is important to pay close attention the interior and exterior parts of your home to prepare for fall weather. This includes, colder temperatures and falling leaves. Take at look at this checklist to ensure your home is ready for whatever the fall weather brings.


  1. Check for drafts
  2. Have your furnace inspected
  3. Winterize AC
  4. Programmable thermostat
  5. Test home safety devices
  6. Clean dehumidifiers


  1. Do a roof check
  2. Check the chimney and fireplace
  3. Stock up on firewood
  4. Inspect siding
  5. Clean the gutters
  6. Check water drainage
  7. Reinforce windows and doors
  8. Turn off faucets and store hoses
  9. Service sprinklers and irrigation system
  10. Inspect nearby trees
  11. Trim landscaping
  12. Bring in flowerpots
  13. Plant bulbs
  14. Leaf removal
  15. Put away seasonal furniture
  16. Close the pool
  17. Organize the shed

Pre-maintenance to your home can help you save money and conserve energy in your home. It also prevents disasters from occurring like roof leaks from clogged gutters and drafts entering your home. Please contact SERVPRO of Tri-Cities if you experience and water or fire emergency in your home.

We Understand

9/26/2016 (Permalink)

SERVPRO of Tri-Cities understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

SERVPRO of Tri-Cities specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Tri-Cities can also mitigate mold and mildew from your home or business. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

As the second largest SERVPRO franchise on the East Coast, no damage is too large or too small for SERVPRO of Tri-Cities!

Extreme Heat

7/20/2016 (Permalink)

General Extreme Heat Stay cool and take the proper precautions in this extreme heat!

This weekend, temperatures are expected to reach the 3-digit mark! SERVPRO of Tri-Cities wants you and your family to be safe and take the proper precautions during this time of extreme heat. When temperatures reaching this high, the body must work extra hard to maintain a normal temperature.

Extreme Heat can cause the following:

Heat Exhaustion - Typically occurs when people exercise heavily or work in a hot, humid place where body fluids are lost through heavy sweating. Blood flow to the skin increases, causing blood flow to decrease to the vital organs. This results in a form of mild shock. If not treated, the victim's condition will worsen. Body temperature will keep rising and the victim may suffer heat stroke.

Heat Stroke - A life-threatening condition. The victim's temperature control system, which produces sweating to cool the body, stops working. The body temperature can rise so high that brain damage and death may result if the body is not cooled quickly.

To prepare for extreme heat, you should:

  • To begin preparing, you should build an emergency kit and make a family communications plan.
  • Install window air conditioners snugly; insulate if necessary.
  • Check air-conditioning ducts for proper insulation.
  • Install temporary window reflectors (for use between windows and drapes), such as aluminum foil-covered cardboard, to reflect heat back outside.
  • Weather-strip doors and sills to keep cool air in.
  • Cover windows that receive morning or afternoon sun with drapes, shades, awnings, or louvers. (Outdoor awnings or louvers can reduce the heat that enters a home by up to 80 percent.)
  • Keep storm windows up all year.
  • Listen to local weather forecasts and stay aware of upcoming temperature changes.
  • Know those in your neighborhood who are elderly, young, sick or overweight. They are more likely to become victims of excessive heat and may need help.
  • Be aware that people living in urban areas may be at greater risk from the effects of a prolonged heat wave than are people living in rural areas.
  • Get trained in first aid to learn how to treat heat-related emergencies.

What you should do if the weather is extremely hot:

  • Listen to NOAA Weather Radio for critical updates from the National Weather Service (NWS).
  • Never leave children or pets alone in closed vehicles.
  • Stay indoors as much as possible and limit exposure to the sun.
  • Stay on the lowest floor out of the sunshine if air conditioning is not available.
  • Postpone outdoor games and activities.
  • Consider spending the warmest part of the day in public buildings such as libraries, schools, movie theaters, shopping malls, and other community facilities. Circulating air can cool the body by increasing the perspiration rate of evaporation.
  • Eat well-balanced, light, and regular meals. Avoid using salt tablets unless directed to do so by a physician.
  • Drink plenty of water; even if you do not feel thirsty. Avoid drinks with caffeine. Persons who have epilepsy or heart, kidney, or liver disease; are on fluid-restricted diets; or have a problem with fluid retention should consult a doctor before increasing liquid intake.
  • Limit intake of alcoholic beverages.
  • Dress in loose-fitting, lightweight, and light-colored clothes that cover as much skin as possible. Avoid dark colors because they absorb the sun’s rays.
  • Protect face and head by wearing a wide-brimmed hat.
  • Avoid strenuous work during the warmest part of the day. Use a buddy system when working in extreme heat, and take frequent breaks.
  • Check on family, friends, and neighbors who do not have air conditioning and who spend much of their time alone.
  • Avoid extreme temperature changes.
  • Check on your animals frequently to ensure that they are not suffering from the heat. Go to a designated public shelter if your home loses power during periods of extreme heat. Text SHELTER + your ZIP code to 43362 (4FEMA) to find the nearest shelter in your area (example: shelter 12345).

With temperatures this hot, give your body a break and take a swim!

Public Pools:

Petersburg’s Farmer Municipal Pool: http://bit.ly/2a9zLUR

Hopewell Community Pool: http://bit.ly/2a0TKVr

Information provided by: https://www.ready.gov/heat

The ElectroClean Electronics Cleaning System

7/14/2016 (Permalink)

Cleaning The ElectroClean Electronics Cleaning System Christie Newman (Marketing & Sales Manager, Lee Cross (Marketing Representative) & Theresa Kelsor (Crew Chief) use ElectroClean to clean inside of TV.

What is ElectroClean?

ElectroClean is a state-of-the-art electronic database program designed to quickly and systematically test items that may been impacted by firesootwater, and other contaminants. This portable computer station keeps an inventory of each item. A three stage testing process provides value to the insured and the insurance company that once the restoration process is complete, the electronics are in working order. The ElectroClean system determines salvageable items and eliminates costly electronic replacement by determining what is restorable versus when replacement is required.

Why ElectroClean?

  • Eliminates the expense of replace electronics when salvageable
  • Items tested before any other process, tested again after cleaning, testing a third time after ozone cleaning
  • On-site inventory, consistent forms/documents, standardized pricing
  • Portable computer testing system with cloud-based database
  • Tests hard drives from computers and provides data recovery

What Can Be Tested?

  • Computers, Hard Drives, Key Boards
  • Printers, Scanners
  • TVs, Wireless Controllers
  • Gaming Devices, Consoles, Remote Controls
  • Speakers, Subwoofers
  • Cables and Electronic Cords
  • DVD players, DVDs, CD players, CDs
  • Radios, Air Conditioners

Technology is not only valuable, but it is something we rely on every day. SERVPRO® of Tri-Cities understands this and therefore has adopted the ElectroClean system to salvage our customer's electronics. We deeply care about the customer and will do everything we can to salvage your personal belongings, making it “Like it never even happened!”

Firework Safety!

6/30/2016 (Permalink)

The 4th and Fireworks

It’s that time of year again! Outdoor barbeques, cook-outs, summer beach vacations, and of course, fireworks! Whether you’re celebrating in your red, white and blue this weekend, or just enjoying a little backyard firework show this summer, knowing firework safety might help protect you and your loved ones from the potential harms of mishandling fireworks.


According to the U.S. Consumer Product Safety Commission, their staff received reports of 11 non-occupational fireworks-related deaths occurring in 10 incidents during 2014. Four victims died in house fires caused by fireworks and seven victims died from direct impacts of fireworks.

It was also reported that fireworks were involved in an estimated 10,500 injuries treated in U.S. hospital emergency departments during calendar year 2014.

There’s no doubt that everyone enjoys watching those mesmerizing array of colors shooting into the sky, so here are some recommended safety tips from the National Council on Firework Safety:

  • Obey all local laws regarding the use of fireworks.
  • Know your fireworks; read the cautionary labels and performance descriptions before igniting.
  • A responsible adult SHOULD supervise all firework activities.  Never give fireworks to children.
  • Alcohol and fireworks do not mix.  Save your alcohol for after the show.
  • Wear safety glasses when shooting fireworks.
  • Light one firework at a time and then quickly move away.
  • Use fireworks OUTDOORS in a clear area; away from buildings and vehicles.
  • Never relight a “dud” firework.  Wait 20 minutes and then soak it in a bucket of water.
  • Always have a bucket of water and charged water hose nearby.
  • Never carry fireworks in your POCKET or shoot them into METAL or GLASS containers.
  • Do not experiment with homemade fireworks.
  • Dispose of spent fireworks by wetting them down and place in a metal trash can away from any building or combustible materials until the next day.
  • FAA regulations PROHIBIT the possession and transportation of fireworks in your checked baggage or carry-on luggage.
  • Report illegal explosives, like M-80s and quarter sticks, to the fire or police department.
  • SERVPRO of Tri-Cities, Plus would like to wish everyone a fun and safe holiday! And remember, you know who to call when disaster strikes!

    SERVPRO of Tri-Cities 804.458.7290

    We are expanding! SERVPRO of Richmond and SERVPRO of Henrico are now a part of the SERVPRO of Tri-Cities family. We are excited RVA!

    8/5/2014 (Permalink)

    The Bahen Team at SERVPRO of Chesterfield is excited to announce we have acquired SERVPRO of Richmond and SERVPRO of Henrico. We look forward to working with homeowners and businesses all over RVA. Call us - You can expect the same quality and great service SERVPRO of Chesterfield has been providing since 1985.  


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