Recent Posts

Fire Prevention Week

10/9/2017 (Permalink)

In a fire, seconds count. Seconds can mean the difference between residents of our community escaping safely from a fire or having their lives end in tragedy.

That’s why this year’s Fire Prevention Week theme: “Every Second Counts: Plan 2 Ways Out!” is so important. It reinforces why everyone needs to have an escape plan. Here’s this year’s key campaign messages:

  • Draw a map of your home by using our grid in English (PDF) or Spanish (PDF) with all members of your household, marking two exits from each room and a path to the outside from each exit.
  • Practice your home fire drill twice a year. Conduct one at night and one during the day with everyone in your home, and practice using different ways out.
  • Teach children how to escape on their own in case you can’t help them.
  • Make sure the number of your home is clearly marked and easy for the fire department to find.
  • Close doors behind you as you leave – this may slow the spread of smoke, heat, and fire.
  • Once you get outside, stay outside. Never go back inside a burning building.

This week is an also an opportunity for local firefighters to visit schools and teach children the importance of fire safety. They want to make sure you’re doing all you can to keep your family safe. Firefighters are also encouraging smokers to make sure they throw out butts and ashes correctly because it only takes something small to spark a fire if the conditions are dry.

For more info please visit: http://www.nfpa.org/Public-Education/Campaigns/Fire-Prevention-Week

Biohazard Cleanup

9/27/2017 (Permalink)

Biohazard cleanup is also known as crime scene cleanup or trauma scene cleanup. SERVPRO of Tri-Cities biohazard professionals provides this supportive service for victim’s families. During an emotional period for the customer, SERVPRO biohazard professionals have developed a keen sense of how to interact with the customer by providing a level of service victim's families need in a difficult situation. While the police and other responders may spend limited time with the family members, SERVPRO cleaning professionals work around the family longer, by performing the cleaning and restoration of the scene. By performing the cleaning and restoration, SERVPRO helps the family make a step beyond the tragedy, to hopefully carry on with their lives. Our staff is trained in all facets of property damage restoration, from training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, our staff is equipped with the knowledge to restore your property.

Thunderstorm Safety and How To Prepare

9/27/2017 (Permalink)

Last night's severe thunderstorms inspired us here at SERVPRO of Tri-Cities to share some thunderstorm safety information and give some tips on how to prepare for a storm.

Did you know SERVPRO of Tri-Cities is a proud partner with the American Red Cross? According to the Red Cross, A thunderstorm is considered severe if it produces wind gusts of at least 58 miles per hour. Every thunderstorm produces lightning, which kills more people each year than tornadoes or hurricanes. Heavy rain from thunderstorms can cause flash flooding, and high winds can damage homes and blow down tree and utility poles - causing widespread power outages.

WATCH vs. WARNING

Watch: Severe thunderstorms are possible in and near the watch area

Warning: Severe weather has been reported by spotters or indicated by radar. Warnings indicate imminent danger to life and property.

Be Prepared

  • Learn about your local community’s emergency warning system for severe thunderstorms
  • Pick a safe place in your home for household members to gather during a thunderstorm This should be away from windows, skylights and glass doors that could be broken by strong winds or hail
  • Make a list of items to bring inside in the event of a severe thunderstorm
  • Make trees and shrubbery more wind resistant by keeping them trimmed and removing damaged branches
  • Protect your animals by ensuring that any outside buildings that house them are protected in the same way as your home

Make Prepardeness Kit

  • Water—one gallon per person, per day
  • Food—non-perishable, easy-to-prepare
  • Flashlight
  • Battery-powered or hand-crank radio (NOAA Weather Radio, if possible)
  • Extra batteries
  • First aid kit
  • Medications (7-day supply) and medical items
  • Multi-purpose tool
  • Sanitation & personal hygiene items
  • Copies of personal documents
  • Cell phone with chargers
  • Family & emergency contact information
  • Extra cash

Final Step

Call SERVPRO of Tri-Cities at 804.458.7290 if your home or business experiences damages from a storm. We have the resources to handle any size disaster.

There's a reason they say we are "Faster to any Disaster!"

For more information, visit the Red Cross website: http://www.redcross.org/prepare/disaster/thunderstorm

September is National Preparedness Month

8/29/2017 (Permalink)

Hurricane Harvey has ripped through Texas leaving massive flooding and destruction in it's path. Now more than ever it is important to be prepared before a storm hits.

September is recognized as National Preparedness Month to remind everyone that “we must all take action, now and throughout the year, for the types of emergencies that could affect us where we live, work, and also where we visit,” (ready.gov).

With the recent flooding in Louisiana in mind, the last thing you want to worry about is how to communicate and what to do during a disaster like this horrific event that killed hundreds and left many families without homes.

What you can do:

  • Make A Family Plan – you may not be together with your family during a disaster.
    • Set up emergency alerts from local officials
    • Discuss family plans for disasters and plan where to go for safety.
    • Collect information on paper including, phone numbers, emails, social media, medical facilities, doctors, service providers, school
    • Decide on safe, familiar places where your family can go for protection and if you have pets think about animal-friendly locations
  • Take Action – ensure you can go for at least 3 days without electricity, water service, access to supermarket, or other local services
    • Prepare a disaster supply kit (water, food, battery-powered radio, flashlight, first aid kit, whistle, local maps)
    • Bookmark weather.gov to stay informed on severe weather
    • Learn about wireless emergency alerts, messages that will be sent to your phone during an emergency

Consider the following disasters that can occur at any time: Learn more about hazards which can affect your community and ways you can take action to prepare.

  • Earthquakes – can occur suddenly and be deadly. Most earthquake-related casualties result from collapsing walls, flying glass, and falling objects.
  • Floods - Flooding is the most common natural disaster in the United States and can happen anywhere.
  • Hurricanes - have the power to cause widespread devastation, and can affect both coastal and inland areas.
  • Tornadoes - are one of nature’s most violent storms, and can cause death, injury, and destruction within seconds.
  • Wildfires - can occur anywhere and can destroy homes, businesses, infrastructure, natural resources, and agriculture.

Fireline Contents Restoration - Our New System

8/2/2017 (Permalink)

SERVPRO of Tri-Cities, Plus has recently adopted the FIRELINE system, which has become the most widely used contents restoration production system in the industry. We are always looking for the best tools in the industry to satisfy our customer’s needs and provide them with the best results possible.

What is FIRELINE?

The FIRELINE Contents Restoration cleaning system is designed to thoroughly clean contents affected by sootsmoke damage, and other contaminants. This state-of-the-art, stainless steel construction delivers the ultimate in durability and efficiency, while utilizing the latest advancements in ultrasonic technology. FIRELINE provides consistent, high-quality cleaning results and high-volume production. It also comes equipped with specifically crafted contents baskets to cut down on damages caused by manually handling contents.

The Four Stations

The FIRELINE production system includes APW 4800 Pre-washer, APC 4800 Ultrasonic Cleaners and Oversize RDS 4800 Rinse Detail Station. Each of these units can accommodate three contents baskets simultaneously. The system also includes the TD 8000 High Volume Tunnel Dryer. Designed to keep up with FIRELINE’s high flow production rate, the Tunnel Dryer accommodates up to four contents baskets at a time.

After cleaning the affected contents, each item is carefully wrapped and placed in a specific labeled box to be delivered back to the customer. Trust the experts at SERVPRO of Tri-Cities to professionally clean your contents with precision and care! 

Got Mold?

8/2/2017 (Permalink)

Let’s face it, mold is everywhere. It can be found indoors and outdoors. It can enter your home or business through windows, vents and HVAC systems. Mold from outdoors can attach to clothing, shoes, pets and can be carried indoors. It grows anywhere, especially where there is moisture. And the worst part is, it can cause a variety of health effects. Children, the elderly, and anyone with respiratory problems are more likely to suffer the effects mold can have.

Mold’s Best Friend:

Water. Any home or business can quickly become infested with mold with the introduction of a water source, like a roof or plumbing leak. Mold can spread throughout a property in as little as 48-72 hours

Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic, float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants and have the potential to cause other health effects. 
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor, and that odor can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

“Mold Removal” vs. Remediation

Because mold is everywhere, removing all mold from your home or business is impossible. A qualified restoration company understand the science behind mold and mold growth and knows how to professionally remediate the problem area. So what do you do when you find mold growth in your home or business?

  • Step 1: Emergency Contact SERVPRO of Tri-Cities 804.458.7290
  • Step 2: Inspection and Mold Damage Assessment
  • Step 3: Mold Containment
  • Step 4: Air Filtration
  • Step 5: Removing Mold and Mold-Infested Materials
  • Step 6: Cleaning Contents and Belongings
  • Step 7: Restoration

Carpet and Rug Cleaning - New System

8/2/2017 (Permalink)

As you may know, SERVPRO of Tri-Cities is widely known for handling firewater and mold damages professionally and effectively. But, what some people forget is that we offer numerous of other services to home and business owners as well!

Carpet and rug cleaning is a service that we deal with on a day-to-day basis. Even the highest-quality carpet and rugs can show soiling over time. It is important to clean your carpets and rugs regularly, especially ones that have a high traffic rate. As a general rule, you should have your carpets and rugs professionally cleaned every 12 to 18 months. However, children and pets are huge factors that contribute to ware and tare and staining of your carpets and may require a more frequent cleaning. The IICRC (Institute of Inspection Cleaning & Restoration Certification) states that 79% of soil in carpet is dry soil. Vacuuming regularly is key to proper care and maintenance. However, just vacuuming every once in a while is not enough to get a good deep down clean.

We offer a range of specialized cleaning methods such as:

  • Bonnet Cleaning: A less aggressive method for short piled carpets
  • Hot Water Extraction: A deeper cleaning method for all carpet types
  • Deluxe Precondition and Rinse: Helps restore deeply soiled areas
  • Showcase Premier Cleaning: The most thorough cleaning method in the industry
  • Dry Cleaning: when color-fastness is an issue

New System

Because we understand that our customer’s rugs are a very valuable material in their homes and business, SERVPRO of Tri-Cities is excited to announce a brand new rug cleaning system!

This new state-of-the-art rug cleaning system offers our customers the opportunity to drop off their rugs at the SERVPRO of Tri-Cities office location to be professionally cleaned. With this new system it will allow us to expand our already wide customer rug cleaning services to our residential customers with our new drop off rug service. The system comes equipped with a very large rug cleaning machine, which removes over 90% of moisture from rugs of almost any thickness in 3 minutes or less. This allows even heavy and dense textiles such as ninety-line hand-knotted Oriental rugs, to be processed quickly and efficiently. It also provides an electric hoist system that easily hangs the rugs for efficient drying and storage.

SERVPRO of Tri-Cities will put into effect this new system within the next two weeks and will begin accepting drop off rug cleaning services. For more information, please contact our office at 804.458.7290.

Managing Mold

7/31/2017 (Permalink)

Molds are found in every environment, and mold spores reproduce rapidly when moisture is present. With the introduction to moisture, mold can quickly spread in as little as 48 hours.

SERVPRO of Tri-Cities professionals handle water damages every day and know prompt action is required to prevent mold growth, if there is an ongoing moisture problem in the building, be alert for:

  • The presence of visible mold
  • Strong, musty odors, which may indicate mold is present
  • Any evidence of past moisture problems that might have caused undetected mold growth
  • Excessive humidity.

These conditions may require the expertise of a qualified Indoor Air Quality/Environmental Professional to inspect the building for mold growth and water damage problems.

SERVPRO of Tri-Cities cares about proper restoration of your structure and, in most water damage situations, can safely restore your building to preloss condition.

ERP for Your Commercial Building

7/31/2017 (Permalink)

The SERVPRO Emergency Ready Profile (ERP) is a free assessment of your commercial facility. It is designed to give you all the information you need in an event of an emergency. Our SERVPRO of Tri-Cities Marketing Representatives will come to your facility and record the details and information on their iPads such as shut-off valve locations, priority areas and priority contact information. It will also identify the line of command for authorizing work to begin as well as establishing who to call in case of an emergency. Our marketing representative will take pictures of all exits, stairwells, elevators, electrical room, alarm location, water and gas shut off locations and many other detailed information.

The ERP can be accessed through the free mobile app that can be downloaded from the app store. We will also print out a copy of the ERP, if requested, so you always have a hard copy in reach at your office. This service that we provide our clients is has proven to be very help in a fire or water disaster.

Call SERVPRO of Tri-Cities today to inquire about an Emergency Ready Profile for your facility! This free assessment of your building will help save you time in an event of a disaster and established SERVPRO of Tri-Cities as your fire and water mitigation and reconstruction provider!

Understanding the Mold Remediation Process

7/27/2017 (Permalink)

At SERVPRO of Tri-Cities, we understand mold. We understand what causes mold, what necessary steps to take, the right equipment to use, and of course, the prevention of future mold growth. 

These steps listed below describe our process and the best practices when it comes to mold remediation.

  1. Contact SERVPRO of Tri-Cities Immediately 804.458.7290

The mold cleanup and restoration process begins when you call us. Our representative will ask a series of questions to help us determine the necessary equipment, resources, and personnel.

  1. Inspection and Mold Damage Assessment

We carefully inspect your property for visible signs of mold. Mold feeds on cellulose and water and can be hidden from plain view. We use various technologies to detect mold and hidden water sources.

  1. Mold Containment

Our professionals use various containment procedures to prevent the spread of mold. We may use advanced containment procedures like negative air chambers to isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process. All fans and heating and cooling systems will be turned off to prevent the spread of mold.

  1. Air Filtration

Our specialized filtration equipment allows our Professionals to capture microscopic mold spores out of the air. We utilize powerful “air scrubbers” and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in process.

  1. Removing Mold and Mold-Infested Materials

The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. We’ll use antifungal and antimicrobial treatments to eliminate mold colonies and to help prevent new colonies from forming. It may be necessary to remove and dispose of mold-infested porous materials, like drywall and carpeting, to remediate heavy mold growth.

  1. Cleaning Contents and Belongings

We clean your furniture, decorative items, curtains, clothing, and other restorable items affected by mold. We use a variety of cleaning techniques to clean and disinfect your belongings. We’re also trained to remove odors and deodorization using fogging equipment.

  1. Restoration

Depending on the level of mold damage, drywall, subfloors, and other building materials may have been removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business. The restoration step gets your home or business back to normal.